Overview
Hotel user management is available from the Hotel Status Report. To access it, click Hotel Management on the left-hand menu of the HCP Homepage, then select Hotel Status Report from the drop-down list.
In the Hotel Status Report, navigate to the eLearning Users Information section. Here you can view user statistics and add new users:
1. Adding a New User
Click + Add a New User in the eLearning Users Information section. A pop-up window will appear fill in the following required fields:
| Field | Description |
|---|---|
| Username | Must be unique and entered in lowercase (max. 30 characters). The account cannot be created if the username already exists. |
| Firstname | First name of the user. |
| Lastname | Last name of the user. |
| Email | The user's designated email address. |
Note The default password for all newly-created users is Chang3m3!. The user must change this password on their very first login.
2. Editing a User
To modify an existing user's details, locate the user in the table and click the cog icon under the Manage this User column:
A pop-up window will appear with three tabs:
| Tab | Function |
|---|---|
| Edit | Update the user's details (name, email, etc.). Use the Request a change button if you need to update an existing account. |
| Reset Password | Resets the user's password back to the default: Chang3m3!. |
| Suspend/Delete | Temporarily deactivates a user (Suspend) or permanently removes them from the system (Delete). Deleted users cannot be restored. |
The Reset Password tab allows you to reset the selected user's password back to Chang3m3!:
The Suspend/Delete tab allows you to temporarily deactivate or permanently delete a user:
3. User Status in eLearning Users Information
Each user in the eLearning Users Information panel is assigned a training status:
| Status | Meaning |
|---|---|
| Passed | Employee achieved 80% or more. |
| Expired | Must retake training, last certification was more than 12 months ago. |
| Incomplete | No training record on file. |
| Deactivated | User is temporarily deactivated. Deactivated users are excluded from the current Certified total. |
4. Important Account Management Rules
User accounts are personal and linked to a specific staff member. For traceability and security, please follow these rules:
- Never update an existing account for a new staff member. Always create a new account for each new person.
- If a staff member leaves, you must delete their account, do not simply change the name or details. This frees up their subscription licence for a new user.
- Need to update an existing account? Use the Request a change button in the Edit tab.
Important Hotel user creation, modification, and deletion is the responsibility of each Hotel GM. Regular review is requested to keep the active user list up to date. GM and HQ users are managed by VigiTrust Support any creation, deletion, or modification requests should be sent to accorhcp@vigitrust.com.